Refund & cancellation policy

Every amount paid to Influj is final and is not refunded, in full or in part, once it has reached your account. This is stated on every payment screen, and you confirm it before you pay.

Nothing in this policy takes away a right you have under a law that cannot be set aside by agreement.

This is not a refund: it is money that never reached your account as a payment. If your card, UPI ID or bank account was debited but the amount did not reach your balance, the coins you paid for did not arrive or your plan did not start, or you were charged twice, more than you confirmed, or for a subscription that had already been cancelled or had ended, the extra amount is not a payment we keep. It is reversed in full to the instrument it was paid from — we cannot send it anywhere else, which is a payment-industry rule, not our preference.

It is reversed in the currency you were charged in.

A brand may withdraw a brief or an offer at any time before the creator accepts it. No money has moved out of the brand’s campaign funds at that point, and nothing is charged.

Once both parties sign, the amount is in escrow and a contract exists. Either party may propose cancellation through the platform.

Where some deliverables are complete and others are not, settlement is per deliverable, not all-or-nothing:

• Approved and live deliverables are paid in full.
• Deliverables where a draft was submitted but not yet approved are settled through the dispute process, which looks at the draft, the brief and the message history.
• The escrow for deliverables not started returns to the brand’s campaign funds in full.

If a deliverable is not submitted by its deadline, the brand can raise a dispute. Where non-delivery is established, the escrowed amount for that deliverable returns to the brand’s campaign funds in full and the creator’s reliability record is updated. If a post is taken down within the retention period agreed in the statement of work, the corresponding payment may be reclaimed to the brand’s campaign funds through the same process.

A creator can cancel Plus or Pro at any time in Settings → Plan & billing. The plan keeps working until the end of the period already paid and is not charged again; that period is not refunded. Renewal, reminders before every charge, failed payments and what happens when a plan ends are set out in the subscription & auto-renewal policy.

• Money added to campaign funds or service credit, whether it has been used or not (clause 1).
• Coin packs, whether paid for directly or with service credit. Coins are not money and cannot be exchanged back for it.
• Subscription fees for Plus and Pro, including a period cancelled partway through or not used, and AI added to a renewal charge. There is no pro-rata refund.
• AI replies and other AI actions, once they have been delivered.
• Content that was approved by the brand and published by the creator. Once it is live the creator has spent their audience’s attention on it, and that cannot be returned.
• A campaign that ran and simply did not perform as hoped. We verify that the content was delivered as agreed and that the metrics are genuine; we do not guarantee results.
• Our commission on a campaign that completed, and payment-gateway charges already incurred on a payment.

Raise it in the campaign itself where there is one — that keeps the evidence attached to the record. Otherwise write to support@influj.com with the campaign or payment reference. We reply within one working day, and the same day when money is involved, and aim to resolve it within 7 working days; a dispute that needs evidence from both sides can take longer, and we will tell you if it will.

Unhappy with the outcome? Escalate through the grievance redressal process.

Where TDS or TCS (for campaigns under Indian tax law) has already been deposited with the government on a payment whose escrow later returns to the brand, we cannot recover it from the tax authority on your behalf. The amount returned to your campaign funds is net of those amounts, and the deducted tax appears on your Form 26AS to claim in your own return. We tell you the exact split when it applies.