Shipping & delivery policy

Influj does not sell, ship or deliver any physical product. Everything provided is software access and services rendered online, delivered electronically to your account at app.influj.com. There are therefore no shipping charges, no delivery addresses, no couriers, no tracking numbers and no shipping timelines at any point.

Where a brand sends a physical product to a creator for a barter or product-seeded campaign, that shipment is arranged and paid for directly between those two parties. Influj records the arrangement in the agreement — including the declared value, because tax under section 194-R applies to benefits in kind — but does not handle, ship, insure or take responsibility for the goods, and no shipping cost for them is ever collected through Influj.

Every price published on Influj is quoted in Indian rupees (INR, ₹) unless a campaign is explicitly run in another currency, which only a brand billed outside India can choose. The amount shown before you confirm is the amount charged — there is no separate shipping, handling or convenience fee added afterwards.

Payments are collected by our RBI-authorised payment aggregator and held in its escrow account. Influj does not store your card number: card payments are tokenised by the aggregator under the Reserve Bank of India’s card-on-file rules, and we never see or keep the full number, the expiry date or the CVV. A creator’s subscription is paid by a UPI AutoPay or card mandate that renews until cancelled. No amount paid to Influj is refundable; a payment that went wrong is reversed to the same instrument you paid with — see the refund & cancellation policy for how.

We aim for the platform to be available 99.5% of the time each month, excluding planned maintenance, which we announce in advance and schedule during low-traffic windows (typically late night IST) where we can.

Campaign deadlines are not shortened by our downtime. If the platform is unavailable when a deliverable is due, the deadline extends by the length of the outage.

Tell us. For anything money-related — a payment that has not reached your balance, a withdrawal that has not landed — write to support@influj.com with the payment reference shown in your account. We respond within one working day and will tell you where the money actually is, including when it is sitting with the bank rather than with us.

For a late campaign deliverable, raise it on the deliverable itself; that puts the question in front of the other party with the whole history attached, and starts the process described in the refund & cancellation policy.

Email support@influj.com, Monday to Friday, 10:00–19:00 IST. First response within one working day; anything involving money or a blocked payout is prioritised the same day. Full contact details, including our registered address and a phone number, are on the contact page, and complaints escalate through grievance redressal.